Tag: bad customer service

May 20 2013

What is Good Customer Service?

When it comes to brand loyalty, my requirements may not be very different from yours. If a product is well made, and the brand is ethical in its practices, and respectful to its customers, I will promote it to those I interact with, and continue to buy from them. The world of Social Media has …

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May 19 2013

How Can I NOT Help You?

For Christmas 2011 my daughter and her boyfriend decided to gift me with a single-serving coffee machine. The realistic options were Keurig and Tassimo. Rather than make a purchase that would not completely delight me, she shared her gift decision and asked me to tell her which one I wanted. Like all questions she poses …

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